The most serious complaints against general practitioners are investigated and dealt with by the Directorate of Health. A systematic review of 100 cases of complaint from 1983 up to 21 May 1992 showed that 57 of them concerned an urgent need of medical assistance and deputizing service. One-quarter of the complaints concerned telephone consultations. Incorrect diagnosis was the most frequent reason for the complaint. More than half of the cases referred to acute somatic diseases and accidents. The results will be used jointly by the Directorate of Health and the Norwegian Medical Association to improve practice.
