Service improvement is an important aspect of healthcare practice. Practitioners need to identify improvements in processes to free up time and resources for patient care. The obligation to do this falls to all staff, from students to chief executives. The project described in this article was led by a nursing student at the University of Bedfordshire, Luton, as part of the final-year assessment requirement of the pre-registration nursing degree programme. The project involved the development of a language identification tool to address communication barriers in the emergency department.
