Health Communication and Behavioral Change During the COVID-19 Pandemic.

Dolores Albarracin, Daphna Oyserman, Norbert Schwarz
Author Information
  1. Dolores Albarracin: Department of Psychology, School of Arts and Sciences, Annenberg Public Policy Center, Annenberg School for Communication, Department of Family and Community Health, Department of Health Care Management, University of Pennsylvania.
  2. Daphna Oyserman: Department of Psychology, University of Southern California. ORCID
  3. Norbert Schwarz: Department of Psychology, University of Southern California. ORCID

Abstract

The COVID-19 Pandemic challenged the public health system to respond to an emerging, difficult-to-understand pathogen through demanding behaviors, including staying at home, masking for long periods, and vaccinating multiple times. We discuss key challenges of the Pandemic health communication efforts deployed in the United States from 2020 to 2022 and identify research priorities. One priority is communicating about uncertainty in ways that prepare the public for disagreement and likely changes in recommendations as scientific understanding advances: How can changes in understanding and recommendations foster a sense that "science works as intended" rather than "the experts are clueless" and prevent creating a void to be filled by misinformation? A second priority concerns creating a culturally fluent framework for asking people to engage in difficult and novel actions: How can health messages foster the perception that difficulties of behavior change signal that the change is important rather than that the change "is not for people like me?" A third priority entails a shift from communication strategies that focus on knowledge and attitudes to interventions that focus on norms, policy, communication about policy, and channel factors that impair behavior change: How can we move beyond educating and correcting misinformation to achieving desired actions?

Keywords

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MeSH Term

Humans
COVID-19
Health Communication
Health Behavior
United States
Health Knowledge, Attitudes, Practice
Pandemics
SARS-CoV-2

Word Cloud

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