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Oct, 2024;46 (10): 2508-2516.

Online ratings and narrative comments of American Head and Neck Society surgeons.

Joshua K Kim, Karen Tawk, Jonathan M Kim, Hady Shahbaz, Joshua A Lipton, Yarah M Haidar, Tjoson Tjoa, Mehdi Abouzari
Author Information
  1. Joshua K Kim: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA. ORCID
  2. Karen Tawk: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
  3. Jonathan M Kim: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
  4. Hady Shahbaz: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
  5. Joshua A Lipton: Department of Computer Science, University of California Irvine, Irvine, California, USA.
  6. Yarah M Haidar: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
  7. Tjoson Tjoa: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
  8. Mehdi Abouzari: Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA. ORCID
PMID: 38488221 DOI: 10.1002/hed.27743

Abstract

BACKGROUND: We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings.
METHODS: Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled.
RESULTS: Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings.
CONCLUSION: Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.

Keywords

Google online comments online rating patient satisfaction physician rating

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Grants

  1. TL1 TR001415/NCATS NIH HHS
  2. TL1TR001415/NCRR NIH HHS
  3. TL1TR001415/National Center for Advancing Translational Sciences, National Institutes of Health
  4. TL1TR001415/NCRR NIH HHS

MeSH Term

Humans
United States
Societies, Medical
Surgeons
Narration
Male
Internet
Female
Patient Satisfaction
Journal Article
Article has an altmetric score of 1

Word Cloud

Created with Highcharts 10.0.0commentsratingsonlineratingsurgeonsfactorshigherAmericanHeadNeckSocietynarrativePhysicianpracticeeducationtrainingsignificantlyphysicianOnlinepatientBACKGROUND:analyzedscoresheadneckunderstandcontributeMETHODS:NumericalphysiciansextractedHealthgradesVitalsRateMDsYelpcategorizedbasedcontentlocationresidencyalsocompiledRESULTS:Patientsupportivestaffaffabledemeanorshowedsignificantdropslongerwaittimesdifficultiesschedulingappointmentsfollow-upspostgraduateaffectCONCLUSION:correlatedmodifiableclinicalmayinformativeunderstandingneedsGooglesatisfaction

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