Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing.

Pallavi Singh, Hillol Bala, Bidit Lal Dey, Raffaele Filieri
Author Information
  1. Pallavi Singh: Sheffield Hallam University, 7241, Stoddart Building, City Campus Howard Street, Sheffield S1 1WB, UK.
  2. Hillol Bala: Operations and Decision Technologies (ODT) Department, Kelley School of Business, Indiana University, 1309 E Tenth Street, Bloomington, IN 47405, USA.
  3. Bidit Lal Dey: Brunel Business School, Eastern Gateway Building, Brunel University London, Uxbridge UB8 3PH, United Kingdom.
  4. Raffaele Filieri: Department of Marketing, Audencia Business School, 8 Route de la Jonelière, 44312 Nantes, France.

Abstract

The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there has been an uptake of digital platform use for personal purposes. The excessive use of technology for both work and personal activities may cause technostress. Despite the growing interest in technostress, there is a paucity of research on the effects of work and personal technology use in tandem, particularly during a crisis such as the COVID-19 pandemic. Using a sample of 306 employees, this paper addresses this research gap. The findings highlight how both work and personal digital platforms induce technostress during the enforced remote work period, which in turn increases psychological strains such as technology exhaustion and decreases subjective wellbeing. Study results also show that employees with previous remote working experience could better negotiate technostress, whereas those with high resilience experience decreased wellbeing in the presence of technostress-induced technology exhaustion in the enforced remote work context.

Keywords

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