Medical Secretaries' Registration Work in the Data-Driven Healthcare Era.

Casper Knudsen, Pernille Bertelsen
Author Information
  1. Casper Knudsen: Aalborg University, Department of Planning, Denmark.
  2. Pernille Bertelsen: Aalborg University, Department of Planning, Denmark.

Abstract

Through a qualitative study in six hospital departments in the Northern Region of Denmark, this article aims to shed light on how a non-clinical group, medical secretaries, supports clinical-administrative documentation as they translate between the clinical and administrative domains. This article shows how this demands context-sensitive knowledge and skills acquired through deep engagement with the full scope of clinical-administrative work at the department level. We argue that, given the increasing ambitions for secondary uses of healthcare data, specific clinical-administrative competencies beyond those of clinicians are increasingly necessary in the skillmix in hospitals.

Keywords

MeSH Term

Humans
Medical Secretaries
Hospitals
Delivery of Health Care
Documentation
Electronic Health Records

Word Cloud

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