In the era of cloud service popularization, the trustworthiness of service is particularly important. If users cannot prevent the potential trustworthiness problem of the service during long-term use, once the trustworthiness problem occurs, it will cause significant losses. In order to objectively assess the cloud service trustworthiness, and predict its change, this paper establishes a special hierarchical model of cloud service trustworthiness attributes. This paper proposes corresponding management countermeasures around the model, defines the cloud service trustworthiness level, defines the cloud service trusted state based on fuzzy entropy and Markov chain, constructs the membership function of the cloud service trusted state, and realizes the assessment of cloud service trustworthiness and its changes according to the prediction method of Markov chain. Through case analysis and method comparison, it shows that the method proposed in this paper is effective and feasible. This method can provide objective and comprehensive assessment data for the cloud service trustworthiness and its change, makes up the deficiency of fuzzy entropy assessment method. This research has important reference value and significance for the research of cloud service trustworthiness assessment.
