Rana Yousef, Walaa Qutechat, Oroub Alajarmeh, Nada AlShaweesh, Sultan Shawwa, Khalid Al Zubi
This paper examines the pervasive issues of stress and burnout among healthcare specialists in Jordan, which are intensified by the current system allowing patients unrestricted access to specialized clinics. Our comprehensive analysis includes an examination of systemic, technological, and cultural barriers that currently hinder effective healthcare delivery. This was done with a mixed-methods approach: gathering quantitative data reported by the World Health Organization and World Bank, and qualitative insights from stakeholder interviews. Based on our findings, we propose a restructured care pathway where general practitioners (GPs) serve as the primary contact point for patients. This model aims to distribute healthcare demands more evenly, thereby alleviating the pressure on specialists. We also explore the integration of health information systems to improve processes. The implementation of this GP-centric model demonstrates potential benefits in our pilot studies, including reduced wait times, improved patient satisfaction, and decreased burnout rates among specialists. The paper concludes with strategic recommendations for nationwide policy adjustments to foster a more sustainable and equitable healthcare system in Jordan.
